Quovim C3: Unusual Name... Intelligent Contact Center Solutions

C3 has nothing to do with a famous know-it-all droid. C3 stands for Cross Channel Communications,
because we’re all about providing consistent communications across all platforms

Founded by acclaimed contact center professionals, Quovim C3 provides Cross-Channel
Communications solutions to organizations looking to optimize their contact, distribution and service centres.
With implementations across Canada, Quovim C3 is a trusted call center partner that delivers exceptional customer experiences.

The Quovim C3 Founders

Pierre Lemoine

President and Co-Founder

Pierre is a seasoned executive with 30+ years of experience in operational, financial and strategic management. Highly regarded as a Canadian leading expert in the contact center industry, he is devoted to guiding organizations gain greater clarity in their operations, generate cost-savings and strengthen customer relationships. You can find him cycling around the city in his spare time.

Joe Bigio

Executive Vice-President and Co-Founder

Specialized in enhancing customer-communications through innovative solutions, Joe has 20+ years of experience in senior management, executive sales, and professional consulting. Focused on enriching the customer experience for every single interaction, Joe is devoted to helping businesses gain greater clarity in their operations and generate cost-savings. Joe is passionate about community giving and volunteering, and is an active board member of several charities and non-profit organizations.

Alain Leonard

Technical Director

A certified Interactive Intelligence CIC architect and integrator, Alain has over 20 years of relevant industry experience, with thirteen years spent as an architect and senior analyst specialized in complex telecommunications systems and customer contact center technologies. A senior advisor and expert in software development, programing and systems development, Alain is Quovim C3’s architect for complex and/or large-scale projects.

Meet the Quovers

We stand alone. As the only customer contact center software and consulting provider with a complete in-house team of
specialists, our talented and dedicated full-time employees are focused on delivering maximum value from
your contact center technology investment. We take great pride in selecting professionals that uphold Quovim C3
values as they assist you along your journey towards an exceptional customer experience.

JOIN OUR TEAM

Contact Center Technology and Consulting Partners

There is something to be said about the people you choose to associate with. Quovim C3 has partnered with a select group of companies that together provides your organization with a complete call center solution.

TECHNOLOGY PARTNERS

Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year. Over 10,000 companies in more than 100 countries trust their customer experience platform to drive great business outcomes. Genesys on-premise and cloud solutions are built to be fluid, instinctive and profoundly empowering. Quovim C3 is an Elite Genesys Partner.

Microsoft Skype for Business

Microsoft Skype for Business, formerly Microsoft Lync, transforms businesses by simplifying and unifying all the different tools people use to communicate for work, providing people the freedom to work from anywhere.

Geomant

Microsoft software developer and systems integrator has offices across Europe, USA and Australia, and a global reseller network. Geomant’s Skype for Business solutions add functionality and integration capability to Microsoft’s Unified Communications platform.

vCube Solutions

vCube Solutions is revolutionizing the role of financial executives by providing a 100% Excel-based reporting, analysis and planning solution.

Field One

FieldOne Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service organizations.

Polycom

More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives.

CONSULTING PARTNERS

Genosa

Genosa’s low-cost approach to Business Intelligence means that they can extract data from almost any system and make them directly available in Excel, allowing the user to format their own reports without the intervention of technical specialists.

Rogers Communication Services

Rogers is Canada’s largest provider of wireless voice and data communications services and one of Canada’s leading providers of cable television, high-speed Internet and telephony services to consumers and businesses.

SSA Solutions

Experts in improving the customer experience, SSA Solutions helps companies optimize the management and delivery of their client services, in addition to providing specialized training, implementation and support of workforce management solutions.