Easily and accurately forecast staffing requirements across all customer-facing inbound, outbound and back office resources – just do it in the cloud

Securely evolve and scale your contact center requirements as needed, when needed

It’s the Aspect Contact Center and Workforce Optimization suite of applications available on the CLOUD, HOSTED or on a VIRTUAL PRIVATE CLOUD

Aspect Via is a flexible cloud solution that gives you the agility to evolve and scale your contact center as your business needs change.

Based entirely on Aspect’s interaction management and workforce optimization solutions, the Aspect Via Platform and application suite brings those same best-of-breed contact center and workforce productivity capabilities to the cloud.

Aspect Contact Center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat and mobile interactions.

Aspect Workforce Optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance and quality management solutions.

Gain better insight and productivity for improved customer satisfaction

Contact centers using routing platforms, CRM, WFO and other systems can realize significant cost and convenience advantages when using a cloud-based workforce management solution.

With the Aspect Via platform, you gain:

  • Interaction management, WFO and self-service application support
  • Shared real-time and historical reporting across all capabilities
  • Personalized, role-based agent UX for team leads and administrators
  • Rich API set to support external integrations (dashboard widgets and CRM systems)
  • Cloud neutrality: Cloud, Virtual Private Cloud (VPC) and hosted environments

Cloud Subscription Service

Greater flexibility and agility with deployments completed in a shorter timeframe

Scalability

Quickly respond to market opportunities, consumer demands and competitive threats as they arise

Streamlined User Experience

Customize the user interface for agents, team leads and administrators

Secure and Private

Secure, private and scalable cloud environment that enables shared services

Open Architecture and APIs

Seamlessly integrate with enterprise data sources and business systems

aspect-via-02

Super Rich Set of Cloud-Based Workforce Management Features
Forecasting, planning and scheduling for a multi-skill workforce in a multi-channel environment

Yes, it’s true!

Aspect Via Workforce Management delivers the industry’s richest set of cloud-based workforce management capabilities delivered on the Amazon Web Services (AWS) cloud, with all the benefits of a SaaS offering.

Aspect Via WFM provides accurate customer interaction volume forecasting, flexible staff scheduling and precise staff tracking for a world-class customer experience and efficiently managed labor resources.

  • True omni-channel
  • Modern icon/widget-based UI
  • Unlimited “what-if” scenarios
  • Automated shrinkage calculation
  • Rapid implementation time
  • Easy scalability
  • Low total cost of use
  • Eliminate software/hardware maintenance​
  • Built-in high availability
  • Lowest total cost of software​
  • Updated best in class technology​

Everything you need to run your contact center, just on the cloud

A true omni-channel experience with Aspect Contact Center
and Workforce Optimization applications on Amazon Web Services