Deliver an exceptional customer experience at each and every touch point with a cross-channel communications strategy

Quovim C3 can expertly guide you towards the ideal medium mix that addresses the needs of your market.
Customers expect a consistent and pleasant experience regardless of how they choose to connect with you.

  • Manage and blend inbound/outbound multichannel interactions, and give customers their choice of contact
    options — voice, email, fax and chat, as well as SMS, business objects, and social media.
  • Automate multimedia queuing and routing processes to quickly connect customers with a knowledgeable agent.
Voice Routing

Create positive customer experiences through sophisticated, flexible routing. Route based upon skills, agent expertise level, region, sales opportunities, customer priority, demographics, and more.

Web Chat

Meet customer preference for digital communications by providing live online help via desktop or smartphone. Customers can: Connect with live agents for real time assistance; request call back with a click. Agents can: Proactively reach out to customers and manage multiple chat sessions at once.

Email Response

Meet customer expectations for rapid, accurate and personalized email response. Route emails to the agent or group most qualified and available to respond to the query.

SMS

Serve mobile customers and create positive experiences through inbound and outbound SMS routing. Route text messages along with other interactions according to business rules. Supervisors can monitor and track SMS like any other interaction. Allow a customer and an agent to have a chat-like conversation using SMS.

Fax

No need to have wasteful paper piling up on the fax machine waiting to be processed. Turn your fax into another seamless interaction that automatically integrates fax reception management by priority within your contact center.

Generic Interactions

Create customizable agent interactions of your choice based on your business processes. Utilize generic interactions to respond to completed web forms, system triggers and third party software systems.

Seamless Communication across all channels is just a click away!

Find out how Quovim C3 Cross Channel Communications solutions
can transform your customer interactions.