Genesys PureConnect All-In-One Contact Center IP/PBX Powered by Interactive Intelligence Customer Interaction Center

Anticipate and exceed customer expectations

Manage all your communications from a single, integrated contact center enterprise platform

Quovim C3 has partnered with Genesys to provide you with a complete contact center software solution that manages all your needs.

Genesys PureConnect delivers everything required to improve communication and performance throughout your contact center operations.

One complete system enables you to deliver an exceptional experience to every customer you serve.

Genesys PureConnect includes:

Complete Contact Center Software

The Genesys PureConnect “all-in-one” call center management system provides an all-encompassing understanding of your contact center operations and overall business.

Cross-Channel Interactions

The customer is king! Maintain repeat business and brand loyalty with seamless interaction options - voice, email, chat, SMS, and social media. Ensure they can reach you any way they choose.

Automated Dialers

Simplify your campaign management with outbound and blended predictive dialing. Extended functionality includes intelligent campaign staging, advanced call scripting, compliance options, and more.

Quality & Performance Management

Improve agent performance across all channels - no matter where they work or how they interact with customers. From voice and screen recordings to speech and real-time analytics, transform the way you manage your contact center operations.

Workforce Optimization

Forecast and schedule agents with ease, improve productivity and gain a complete understanding of your workforce. Intraday monitoring, reforecasting and real-time adherence to schedules can all be monitored to ensure your operations run optimally.

Business Process Automation

Streamline complex enterprise business processes by applying proven communications technologies to capture, prioritize, route, escalate, track, and manage processes through the entire lifecycle.

Seamless Communication across all channels is just a click away!

Find out how Quovim C3 Cross Channel Communications solutions
can transform your customer interactions.