Hosted Virtual Contact Center. A flexible and scalable hosted Customer Care Solution that eliminates infrastructure costs and improves customer service.

Rogers Virtual Contact Center (VCC) manages all your interactions from one, virtually hosted communications platform

 

Get the Genesys PureConnect (formerly Interactive Intelligence CIC) multi-channel solution that adapts to your highly seasonal environment

Get More Out of Your Contact Center

We are a trusted Genesys Gold Partner and Rogers’ exclusive Canadian VCC partner delivering Genesys PureConnect in a secure, hosted environment.

Get more out of your contact center with increased agility, better business insight and lower maintenance costs. Benefit from a seamless, media-neutral customer experience that promotes better response times and first contact resolution rates.

Benefit from a Hosted Virtual Contact Center

  • Greater customer satisfaction due to faster response times and first call resolutions
  • Boost agent agility, accelerate response times, leverage better business insight
  • Agents can switch from voice to email, chat or social media on the fly
  • Lower Total Cost of Ownership – eliminate capital, operating, maintenance and support costs
  • Seamless integration with existing environment that quickly scales without disrupting operations
  • Backed by Rogers’ secure private Fibre Optic Network – not public Internet used by legacy VOIP systems

Better Collaboration is just a click away

Transform your customer interactions with Rogers’ Hosted Virtual Contact Center solutions
for Genesys PureConnect