Boost your Connectivity and Agility. Seamlessly integrate Microsoft Dynamics with Genesys PureConnect

Work smarter, not harder

Integrate Microsoft Dynamics to leverage your PureConnect platform

 

Optimize and streamline your agent desktop with integrated applications – click to dial, work order screen-pops based on incoming interactions, dialer integration for agentless service reminder campaigns, opportunity regeneration and generic interaction creation – all embedded directly to Microsoft Dynamics or Dynamics 365.



CRM stands for Customer Relationship Management, but what good is it, if it isn’t connected to your contact center?

 

The Microsoft Dynamics Connector add-on allows agents to manage critical daily functions from one application, adding time-savings and increased functionalities to their desktop. What’s more, it’s one of the only add-ons fully integrated with Interaction Dialer. Agents connect directly with Interaction Dialer campaigns seamlessly benefiting from all functionalities.

An agent working on one or more campaigns will start receiving
calls from Interaction Dialer. On call receipt, the Microsoft Dynamics
Connector passes this information to Microsoft Unified Service Desk
creating an agent control center for all interactions.

 

  • Control all interactions from one location – initiate interactions,
    conference calls, on hold, etc.
  • Instant access to company contact and personalized contact lists
  • Wrap-up code management
  • As easy as it sounds, Click-to-Call capabilities means interactions
    start with a single click
  • Manage numerous and simultaneous interactions all at once
  • Client’s dossier is automatically displayed upon start of call
  • Inbound and outbound Campaign Management through
    Interaction Dialer