New Customer Announcement: Baystate Health from Springfield, MA

New Customer Announcement: Baystate Health from Springfield, MA

Nov 15, 2017



We are pleased to welcome Baystate Health to the Quovim C3 family!

A non-profit, integrated health care system with over 15,000 employees serving over 800,000 people throughout western New England, Baystate Health has been providing skilled and compassionate healthcare for more than 140 years. With the mission of improving the health of the people in their communities every day with quality and compassion, Baystate Health facilities and services include:

  • Baystate Medical Center: a teaching hospital, and the region’s only level 1 trauma center
  • Baystate Children’s Hospital
  • Three community hospitals
  • A network of more than 80 medical practices
  • Health New England, a health insurance provider
  • Home care and hospice
  • Comprehensive regional laboratory and diagnostic services

Baystate Health, a longstanding Genesys PureConnect client with more than 400 contact center agents utilizing the platform, signed a multi-year agreement, migrating their PureConnect support and services to Quovim C3. Why the switch?

Baystate Health witnessed firsthand our unique customer care approach having delivered several individualized workshops and on-going projects. Like many other PureConnect clients, they recognized the personalized care, outstanding service and expert guidance that Quovim C3 delivers to each and every client, at every touch point, regardless of size or scope.



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