News & Events

Stay on top of all the latest call center industry news and trends

New Customer Announcement: Baystate Health from Springfield, MA

15 November, 2017

  We are pleased to welcome Baystate Health to the Quovim C3 family! A non-profit, integrated health care system with over 15,000 employees serving over 800,000 people throughout western New England, Baystate Health has been providing skilled and compassionate healthcare for more than 140 years. With the mission of improving the health of the people […]

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Quovim C3 sponsors JIQ 2017

7 November, 2017

  Hosted by the Réseau ACTION TI, Quovim C3 is proud to be a bronze sponsor of the 39th edition of the JIQ – the most complete and comprehensive IT conference in Quebec.   JIQ 2017 November 13-14, 2017 Centre des congrès de Québec   Each year, this prestigious event assembles more than 1 500 […]

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Quovim’ers Unite!

1 November, 2017 - Montreal, Quebec

  Last month, we gathered our staff from across Canada at our newly renovated Montreal office to celebrate the year that was, and discuss the future to come. Just take a look at all the smiling faces! After our glamorous photo shoot, we moved our annual get-together to the exclusive St-James Club where Quovim’ers were treated […]

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We’re exhibiting at the « Les Affaires Service à la clientèle » conference

23 October, 2017

  On October 24th, join us at the Les Affaires Customer Service “Service à la clientele” conference held in downtown Montreal. Come meet our team stationed at our co-sponsored booth with Paxyl. We’ll walk you through our best-in-class contact center software and experienced consulting services that will help you deliver an exceptional customer experience – […]

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New Contact Center Consultant joins the Quovim C3 Toronto office

20 September, 2017

  Have you been keeping track? We’re pleased to introduce Justin Weidmark, our third Contact Center Solutions Consultant added to the team, in the last few months! Justin has nearly two decades of direct experience working with Genesys PureConnect, as both a CIC Administrator and a National Dialer Manager, and extensive experience working with dialer […]

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Winner of the Quovim C3 CX17 PureConnect Audit Announced!

15 August, 2017

  Who’s got a snazzy new drone that is the envy of all his friends, family… and especially, neighbors? That would be Tony Mariani of Incept Corporation. Tony’s the grand prize winner of our Quovim C3 CX17 PureConnect Audit that took place online and live at our booth at the Genesys CX17 event. Eric Dauphinais […]

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More is always better. We’ve added to our Genesys experience!

14 August, 2017

We’re pleased to welcome Mohammed Hasnaoui as our newest Contact Center Solutions Consultant. A former Genesys analyst and a Genesys integration professional, Mohammed brings extensive and exhaustive Genesys and Interactive Intelligence experience to Quovim C3. From contact center solution integration, modifying routing rules to satisfy business needs, to incident resolution and leveraging tools and resources […]

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The Quovim C3 support team keeps on growing!

13 July, 2017

Consuelo Rosales joins our team with over 10 years of experience working in telecommunications with expertise in telephony and contact center solutions. Consuelo has a Bachelor of Electrical Engineering and will act as a primary customer contact and expert Unified Communications and telephony advisor. Welcome Consuelo! We’re hungry for even more expertise. Think you have […]

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A new member joins the Quovim C3 support team

6 July, 2017

Join us in welcoming Gilles-André Poupart to our ever-growing support team! Gilles-André Poupart is an experienced network administrator, troubleshooting wiz and support specialist with extensive knowledge of Microsoft systems and VOIP technologies. Acting as a Unified Communications and telephony expert, Gilles-André will oversee our growing Microsoft Skype for Business support clients.   We’re hungry for […]

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Quovim C3: Where Passion and Experience Meet

6 June, 2017

We are pleased to welcome Robin Smith as our newest Contact Center Integrator, currently working onsite at client, Epcor Utilities in Edmonton, Alberta. Robin is an experienced information technology and telecommunications professional with a strong background in network administration, telephony, customer service and business development. Not only is Robin PMP certified, she also just obtained […]

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