Strengthening Customer Relationships through Expert Contact Center Consulting

Your goal is to nurture exceptional customer experiences into long-term profitable relationships. Our goal is to get you there.

  • Are you utilizing best practices to maximize your technology investment?
  • Can you support critical functions such as Workforce and Quality Management?
  • Do frontline agents struggle with inefficient tools, conflicting metrics and ambiguous performance expectations?
  • Do your metrics reflect the true customer experience?
  • Does your current infrastructure meet the increased complexity of cross-channel interactions?
  • Is your customer experience consistent across all channels – voice, email, chat, SMS, social media?

Founded by acclaimed contact center professionals, Quovim C3 provides Cross-Channel
Communications solutions to organizations looking to optimize their contact, distribution and service centres.
With implementations across Canada, Quovim C3 is a trusted call center partner that delivers exceptional customer experiences.

With more than 20 years of call center consulting experience,
Quovim C3 is your trusted partner.

Expert Contact Center Consulting Services

Technology alone will not improve your operations. Add value to your technology investment by  providing staff with tools and processes that drive sales opportunities and build loyal clients.

Our value-added strategic services improve your call center operations so that you gain maximum value from your call center technology. With the guided assistance from our experts, you’ll benefit from industry best practices and optimal process improvements.

Customized Business Strategies and Operational Processes

Because no two companies are alike; we deliver personalized call center consulting services that meet your unique requirements.

Strategy

  • CRM software evaluation and integration
  • Performance Management
  • Outbound Campaign Management

Process

  • Integration and business process improvements
  • Quality Assurance & Workforce Planning Management
  • Operational and technical audit and assessments
  • Telecom Auditing & Expense Management
  • PCI-DSS compliance

Technology

  • Interactive Intelligence module optimization
  • Microsoft Skype/Lync for Business integration, management and optimization
  • Geomant solutions provide full integration of Microsoft Lync/Skype for Business applications
  • Cross-Channel Communications integration, management and optimization
  • Call flow design and self-service

Custom Training for your Contact Center

Ensure proper use of your contact center software or module(s) with Quovim C3’s personalized training sessions. Our detailed training approach allows you to empower your customer service agents by enhancing their effectiveness – translating into an improved customer experience.

From personalized training sessions to organizing special training events, Quovim C3 can maximize your new technology investment.

QuoView Managed Contact Center Services

Focus on doing what you do best – Running your business

No need to hire technical support staff. Our knowledge of telephony and call center software means that we can expertly manage your contact center systems.

A full-service solution, with QuoView Managed Services, you benefit from personalized service and support 24/7.

With Quovim C3 You Get:

  • Interactive Intelligence CIC system management
  • Telephony system management and system(s) monitoring
  • Personalized service management (point of contact, reports, meetings, …)
  • Change management and technical support
  • Our commitment to customer service excellence