Genesys PureEngage. Get true omnichannel customer engagement on premise and in the cloud

Omnichannel customer engagement for global businesses

 

PureEngage powered by Genesys Enterprise Edition delivers exceptional customer experiences with real-time contextual journeys, world-class intelligent routing and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand.

Instantly manage IVR Messages

PureEngage has best-in-class capabilities delivered with simplicity to maximize first contact resolution, meet customer SLAs, improve website sales conversions, optimize cross-sell revenue from existing customers and improve customer loyalty. It also improves employee satisfaction and results, and reduces the cost of operations through efficiency gains. All of this is delivered over your customers’ channels of choice, with low customer effort.

Fully featured, highly customizable Enterprise contact center edition

  • Scale up to unlimited seats
  • Full customer experience capabilities for a sophisticated, cross-channel
    enterprise contact center, supporting unlimited agent deployments and global reach
  • Cross-channel data services provide context to achieve optimal customer experiences
  • Integrated self-service, analytics, workforce and back-office
    optimization for peak performance
  • Built-in support for remote and branch workers to span locations and geographies
  • Flexible deployment for on-premises, cloud or hybrid cloud configurations
  • Advanced capability customization to meet your unique requirements
  • Advanced third-party integration to protect legacy investments and
    support connections to CRM, ERP and BPM systems
  • Unlimited scalability across geographies to meet the needs of a
    large and dispersed enterprise call center

Maximize your contact
center solution investment

QC3 iNFiNiTi add-on solutions that make
Genesys PureConnect and PureCloud work better.

Make Genesys Better!

Seamless Communication across all channels is just a click away!

Find out how Quovim C3 Cross Channel Communications solutions can
transform your customer interactions.

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