Quovim C3 & its Partner to Present at Genesys CX18

Quovim C3 & its Partner to Present at Genesys CX18

May 01, 2018

Quovim C3 & its Partner to Present How a Cloud-Based Solution Powered by PureConnect Helped Save Lives at Genesys CX18

Genesys partner to debut valuable add-on solutions for PureConnect and PureCloud

 

MONTREAL, April 30, 2018 – Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its third consecutive bronze sponsorship of CX18, the industry’s premier customer experience event, which will take place May 1-4 in Nashville, Tennessee. CX18 is presented by Genesys®, the global leader in omnichannel customer experience and contact center solutions.

Quovim C3 and its partner will present a breakout session on Wednesday, May 2 at 4:15 PM entitled “Life-Saving Business Transformation: from Concept to Reality in Eight Months.” Quovim C3 will share how they helped Canada Suicide Prevention Center build a virtual multichannel national suicide prevention service using a cloud-based solution powered by Genesys PureConnect™. Designed and deployed in under 8 months, on-time and on-budget, the program saved 87 lives, starting with its first night live.

“CX18 will be a monumental event for us,” said Pierre Lemoine, Co-Founder and President of Quovim C3. “Along with our partner, we are hosting a breakout session focused on a key implementation project where the impact of our efforts helped to save actual lives. We will also demonstrate our value-added solutions at the Partner Pavilion, booth #17. In addition to Message Insertion Points (MIP), Service Dispatch and CX Tool Box, we will demonstrate our Microsoft Dynamics Connector which is currently being implemented at World Vision Canada. Their 160 agents benefit from boosted connectivity and agility thanks to a seamless integration of their Microsoft platforms with PureConnect. Ask for a solution demonstration at our booth and attend our breakout session to understand why Quovim C3 provides a unique value proposition.”

“We are proud to have Quovim C3, a Genesys Gold partner, at CX18 to showcase how its solutions extend the Genesys Customer Experience Platform,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “I am especially excited Quovim C3 will be presenting at CX18 to share how they used a cloud-based solution powered by PureConnect to transform the Canada Suicide Prevention Center, which led to life-saving results. It really doesn’t get better than this in our business.”

CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX18  #QC3Booth17

 

ABOUT Quovim C3

Quovim C3 provides complete contact center solutions, support and personalized consulting services that enable organizations to optimize client communications. A Genesys Gold Partner, Quovim C3 delivers custom solutions and expert guidance throughout the business planning and implementation process. Organizations with service, distribution and retail centers benefit from greater clarity in their operations that generate cost-savings and strengthen customer relationships. Quovim C3 transforms customer interactions into long-term profitable relationships. For more information, please visit www.quovimc3.com.

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