Quovim C3 signs World Vision Canada

Quovim C3 signs World Vision Canada

May 01, 2018

 

We are doubly delighted to announce that World Vision Canada has awarded their Genesys PureConnect annual maintenance and support contract to Quovim C3 and has also become our first official Microsoft Dynamics Connector client.

With Canadian headquarters located in Mississauga, Ontario, World Vision Canada employs approximately 160 contact center agents using the acclaimed Genesys PureConnect Inbound and Outbound multichannel platform.

In addition to the celebrated Quovim C3 customer care experience, agents will benefit from boosted connectivity and agility thanks to the seamless integration of their Microsoft Dynamics platform with PureConnect through Quovim C3’s Dynamics Connector. By leveraging their PureConnect platform, agents will work smarter, not harder with an optimized and streamlined agent desktop with integrated applications – click to dial, work order screen-pops based on incoming interactions, dialer integration for agentless service reminder campaigns, opportunity regeneration and generic interaction creation – all embedded directly to Microsoft Dynamics.

World Vision Canada works in nearly 100 countries focused on the well-being of children with programs that:

  • Empower people and communities out of poverty
  • Provide clean water for drinking, sanitation and hygiene
  • Advocate child rights and protection training
  • Train parents on disease prevention and proper nutrition
  • Change lives of children around the world through child sponsorship

Quovim C3 looks forward to serving World Vision Canada’s contact center needs.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *