Toll Fraud: What Every Contact Center Needs to Know

Nov 23, 2018

  Cybercrime is not isolated to the Internet alone. With most companies now using Voice over Internet Protocol (VoIP) to manage their communications, fraudsters and hackers have a lucrative target source, when left unprotected. With the ability to make simultaneous calls from one line, toll fraud – the illegal use of telecommunications – has become […]

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