Easily and accurately forecast staffing requirements across all customer-facing inbound, outbound and back office resources – just do it in the cloud
Securely evolve and scale your contact center requirements as needed, when needed
Aspect Via is a flexible cloud solution that gives you the agility to evolve and scale your contact center as your business needs change.
Based entirely on Aspect’s interaction management and workforce optimization solutions, the Aspect Via Platform and application suite brings those same best-of-breed contact center and workforce productivity capabilities to the cloud.
Aspect Contact Center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat and mobile interactions.
Aspect Workforce Optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance and quality management solutions.
Contact centers using routing platforms, CRM, WFO and other systems can realize significant cost and convenience advantages when using a cloud-based workforce management solution.
With the Aspect Via platform, you gain:
Cloud Subscription Service
Greater flexibility and agility with deployments completed in a shorter timeframe
Scalability
Quickly respond to market opportunities, consumer demands and competitive threats as they arise
Streamlined User Experience
Customize the user interface for agents, team leads and administrators
Secure and Private
Secure, private and scalable cloud environment that enables shared services
Open Architecture and APIs
Seamlessly integrate with enterprise data sources and business systems
Yes, it’s true!
Aspect Via Workforce Management delivers the industry’s richest set of cloud-based workforce management capabilities delivered on the Amazon Web Services (AWS) cloud, with all the benefits of a SaaS offering.
Aspect Via WFM provides accurate customer interaction volume forecasting, flexible staff scheduling and precise staff tracking for a world-class customer experience and efficiently managed labor resources.
A true omni-channel experience with Aspect Contact Center
and Workforce Optimization applications on Amazon Web Services