Showing Archives for: Announcements

Why a virtual call center may be the answer post-pandemic

Aug 27, 2021

  Things look like they are slowly returning back to normal – or as normal as they’ll ever be. Restaurants are open again. Outdoor festivals and concerts are now taking place. People are electing to go back into the office. And while we have one foot ready to take on the world as we knew […]

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Easing employee back-to-office anxiety

Aug 27, 2021

  If you’re feeling anxious about going back to the office, even on a flexible basis, then you’re not alone. There is even a new label for it “return to work anxiety” – not that we haven’t been working – we’ve just been doing it in our pajama bottoms and next to the family cat, […]

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Using CSAT to uncover customer satisfaction

Aug 27, 2021

  Customer satisfaction is a wide-ranging topic and depending on who you talk with, can take on many different significations. An agent for example, may feel extremely pleased with the service they provide to your customers, while their supervisor may feel their customer interactions aren’t quite as optimal and require some improvements. They each have […]

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The workforce management (WFM) guidebook for call centers

Jul 28, 2021

  In the fabulous world of contact center management, we often spend most of our time focused exclusively on the customer experience. There are countless and countless of articles written about the customer experience. And not just in our industry… The customer experience has become the on-trend focus for all service-minded organizations. For those in […]

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Top 5 ways to improve your customer’s IVR experience

Jul 27, 2021

Your customers are important to you. That’s why you set up an IVR (Interactive Voice Response) system so that they can connect and interact with you – any time they choose. However, what do your customers really think about all these menu options? Let’s face it, no one WANTS to use an IVR. And that’s […]

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LET’S TALK CONVERSATIONAL AI

Jul 13, 2021

The future of the contact center is already here! To deliver exceptional customer experiences, you need innovative solutions that enable your customers to connect with you – wherever and whenever they want. Are you actively providing your customers with an omnichannel experience that include modern self-service options? Recently, we held a live online event, Get Your Contact […]

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Why it’s time to move to the cloud

Jun 22, 2021

We’ve seen the future, and the future is cloud! If you’re having a hard time keeping your infrastructure current and up-to-date, or struggle to manage remote workers, then moving to a cloud contact center solution makes business and financial sense. Recently, we held a live online event, Get Your Contact Center Ready for 2025 where we […]

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Cloud is best for contact centers in the financial sector. Here’s why

Jun 22, 2021

  One day, you’re trudging along happily managing your contact center operations in-house with perhaps some of your workforce employed across different locations and a handful working remotely. This environment provided you with complete management oversight over your agents, their workload and daily activities. Processes were in place. Operations rolled smoothly. All was well. And […]

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The cloud is not a destination. It’s a perpetual journey.

Jun 22, 2021

  There was life before the pandemic… and life as we know it today. During the pandemic, cloud computing boosted the world economy and supported global supply chains, while also enabling remote workforces. As the world inches towards post-pandemic recovery, the move towards cloud computing will only strength, allowing contact center organizations (and all enterprises […]

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How To Thrive In The Digital Transformation Age

May 27, 2021

  No doubt, we are deeply embedded in the age of digital transformation. Change is moving fast. Choosing not to adapt, to stay in a perpetual status quo leaves room for your competition to step in and deliver exactly what your customers want, the way they want it. Think back to a time when Blockbuster […]

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