Showing Archives for: Announcements

Viviane Pellerin Celebrates Five Fabulous Years!

Aug 26, 2020

  Today, we celebrate Viviane Pellerin’s FIVE FABULOUS YEARS with Quovim C3! Every company has that one special person that knows where everything in the office is located, knows who’s working on what project, has the pulse of the company and makes the time (even though they’re busy with their own tasks) to see how […]

READ MORE

Alain LeBrasseur’s FIVE FABULOUS YEARS with Quovim C3

Aug 21, 2020

  Alain LeBrasseur Celebrates Five Fabulous Years! A consummate professional that is celebrated by both colleagues and clients alike, Alain LeBrasseur is the guy you can turn to whenever you need guided assistance on your next project, require unique understanding of complex or challenging environments, or need an innovative approach to solve a complicated problem. […]

READ MORE

Genesys launches new chat features for improved customer engagement

Aug 06, 2020

A lot has changed during this worldwide pandemic. As we navigate through a new normal that includes face masks, social distancing and work from home measures, customer communication has never been more important. With call centers reporting increased volume, adding strain to an already stressful period, companies must have self-service and multi-channel solutions to address […]

READ MORE

In conversation with Joe and Pierre: Pivoting and Innovation

Jun 23, 2020

What do we have in common with Uber and Airbnb? Many of the great disruptors were born under a cloud of economic crisis or industry downturn. While some recoil in the face of a challenge, others rise up to reinvent and recreate a new model. In part one of our series, hear how co-founders Joe […]

READ MORE

CORNERSTONE UNITED: DELIVERING SUPERIOR SUPPORT SERVICES WITH A PERSONAL TOUCH

Jun 11, 2020

    Servicing a service company can be a daunting task. It’s why Cornerstone United entrusted their Genesys inbound contact center operations to Quovim C3. Years into the relationship, Cornerstone United leans on Quovim C3’s contact center industry, solution knowledge and expertise, as needed. A seasoned Genesys PureConnect user, Cornerstone United has been around since 1973. Based in […]

READ MORE

Your Contact Center Customer Continuity Strategy Begins With QC3 Cloud

May 11, 2020

Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]

READ MORE

Work From Home Motivation and Inspiration Featuring Alain LeBrasseur

May 05, 2020

  What has social distancing and work from home looked like for you?   Over the next little while, we’ll share fun, insightful and inspiring stories from our Quovim C3 team as they attempt to balance work from home with child care, online schooling and disruptive pets – the kind that like to make guest […]

READ MORE

PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

Mar 17, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers. For our employees, we’ve implemented safety measures to protect their health as they continue […]

READ MORE

QC3 iNFiNiTi RegReporter On-Demand Webinar

Feb 24, 2020

  What would you do:   If you could spend less time assembling reporting data?  AND Could better monitor your licensing costs with accurate license reporting? AND Know exactly how each agent has been configured to easily compare and copy? AND Automatically document your call flow? ON-DEMAND WEBINAR Invest less than 15 minutes to learn how one […]

READ MORE

Chat Before You Bot Video Interview with Quovim C3 EVP

Feb 10, 2020

  We’ve partnered with CCNG, a community for contact center and customer experience professionals, for a one-to-one video interview featuring our Co-Founder and EVP, Joe Bigio with CCNG’s David Hadobas. Contact centers can sometimes get caught up with the newest or trendiest tools, without having a clear strategy or understanding of customer needs. Listen in […]

READ MORE
blender bitcoin bitcoin mixer bitcoin blender blender io cryptomixer