Showing Archives for: Uncategorized

Navigating the Remote Work Hybrid

Apr 16, 2021

  Who could have guessed that The Work From Home (WFH) Movement would continue well into 2021? Even though remote work rose by 173% between 2005 and 2018, the pandemic spawned a new WFH era with long-lasting consequences forcing the contact center industry to rethink how to keep agents happy, engaged and committed to customer […]

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How to build a meaningful AI customer self-service application

Apr 16, 2021

  Not too long ago, allowing customers the ability to access information and perform transactions by navigating through a series of menus from a phone keypad was seen as cutting-edge. IVR was quite the innovation! Since then, there have been many technological advances motivated by customer demand. Touch tone menus gave way to applications that […]

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OUR RECAP: ASPECT VIRTUAL CUSTOMER EXPERIENCE CONFERENCE, ACE 2020

Oct 23, 2020

  Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry.   The event delivered many memorable moments and valuable insights. […]

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In conversation with Joe and Pierre: A look towards a brighter future

Sep 16, 2020

The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio  look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]

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Work From Home Motivation and Inspiration Featuring Alain LeBrasseur

May 05, 2020

  What has social distancing and work from home looked like for you?   Over the next little while, we’ll share fun, insightful and inspiring stories from our Quovim C3 team as they attempt to balance work from home with child care, online schooling and disruptive pets – the kind that like to make guest […]

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TIME FOR YOUR CONTACT CENTER TO MOVE TO THE CLOUD?

Feb 12, 2020

You’re a small contact center looking to grow your operations. You’re a large, multi-site contact center that wants to go virtual.   Hmmm… Looks like you’re prime for a cloud solution.   No need to say it, but we will, more and more call centers are moving to the cloud Selecting a cloud solution over an […]

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Reporting and Utility Tools for your Genesys solution

Feb 05, 2020

PLAY ME ↓     PLAY ME ↓     PLAY ME ↓        Is your day HAPPY, EFFICIENT and PRODUCTIVE just like our Genesys administrator featured in the above animated video?   No?   Then, we’re calling on all frustrated Genesys PureConnect administrators to get ready for a life-changing application.   We’re not kidding.   Developed in […]

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On-Premise or in the Cloud? What’s best for your contact center?

Jan 21, 2020

  Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]

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We’re Silver Sponsors of #CCW19

Jun 19, 2019

  Next week, we’re heading to Las Vegas for Contact Center Week 2019! As a first time sponsor, we’re thrilled to be a silver sponsor of the world’s largest customer contact event. With 2500+ expected attendees, 250+ expert speakers, 12 hours of networking and 200 sponsors and exhibitors, Customer Contact Week is the #1 conference & expo for CX, contact center and […]

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LIVE WEBINAR: Convert your Performance Metrics into Fun Metrics

May 07, 2019

  ALIGN. AUTOMATE.  ENGAGE.  MOTIVATE.   Thursday, May 30 at 2 PM EST / 11 AM PST REGISTRATION NOW OPEN!   Get the inside scoop on how to automate and align your KPIs with agent performance, boosting their engagement and motivation through employee engagement solutions. Join Quovim C3 and partner, nGUVU for a 2-in-1 LIVE WEBINAR for […]

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