Showing Archives for: Uncategorized

How To Thrive In The Digital Transformation Age

May 27, 2021

  No doubt, we are deeply embedded in the age of digital transformation. Change is moving fast. Choosing not to adapt, to stay in a perpetual status quo leaves room for your competition to step in and deliver exactly what your customers want, the way they want it. Think back to a time when Blockbuster […]

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READY WHEN YOU ARE

May 27, 2021

  2020 taught us a lot of things. Like we don’t need that much toilet paper. Baking bread from scratch isn’t that hard. Daily life carries on, even if it’s virtual. It also shined a light on everyday companies delivering exceptional customer experiences that extend beyond being a good corporate citizen, to being a human […]

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Case Study: How ACME Corporation got its groove back thanks to a new chatbot

May 27, 2021

  Like so many companies with dated technologies lingering in past glory, times are tough for ACME Corporation*. Company founder, Wile E. Coyote* was at a crossroad. Poor sales led to cuts in their customer service department. With fewer qualified contact center agents, the company was unable to respond to incoming customer calls quickly and […]

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Navigating the Remote Work Hybrid

Apr 16, 2021

  Who could have guessed that The Work From Home (WFH) Movement would continue well into 2021? Even though remote work rose by 173% between 2005 and 2018, the pandemic spawned a new WFH era with long-lasting consequences forcing the contact center industry to rethink how to keep agents happy, engaged and committed to customer […]

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How to build a meaningful AI customer self-service application

Apr 16, 2021

  Not too long ago, allowing customers to access information and perform transactions by navigating through a series of menus from a phone keypad was seen as cutting-edge. IVR was quite the innovation! Since then, there have been many technological advances motivated by customer demand. Touch tone menus gave way to applications that let us […]

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OUR RECAP: ASPECT VIRTUAL CUSTOMER EXPERIENCE CONFERENCE, ACE 2020

Oct 23, 2020

  Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry.   The event delivered many memorable moments and valuable insights. […]

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In conversation with Joe and Pierre: A look towards a brighter future

Sep 16, 2020

The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio  look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]

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Work From Home Motivation and Inspiration Featuring Alain LeBrasseur

May 05, 2020

  What has social distancing and work from home looked like for you?   Over the next little while, we’ll share fun, insightful and inspiring stories from our Quovim C3 team as they attempt to balance work from home with child care, online schooling and disruptive pets – the kind that like to make guest […]

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TIME FOR YOUR CONTACT CENTER TO MOVE TO THE CLOUD?

Feb 12, 2020

You’re a small contact center looking to grow your operations. You’re a large, multi-site contact center that wants to go virtual.   Hmmm… Looks like you’re prime for a cloud solution.   No need to say it, but we will, more and more call centers are moving to the cloud Selecting a cloud solution over an […]

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Reporting and Utility Tools for your Genesys solution

Feb 05, 2020

PLAY ME ↓     PLAY ME ↓     PLAY ME ↓        Is your day HAPPY, EFFICIENT and PRODUCTIVE just like our Genesys administrator featured in the above animated video?   No?   Then, we’re calling on all frustrated Genesys PureConnect administrators to get ready for a life-changing application.   We’re not kidding.   Developed in […]

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