CORNERSTONE UNITED: DELIVERING SUPERIOR SUPPORT SERVICES WITH A PERSONAL TOUCH

CORNERSTONE UNITED: DELIVERING SUPERIOR SUPPORT SERVICES WITH A PERSONAL TOUCH

Jun 11, 2020

Servicing a service company can be a daunting task. It’s why Cornerstone United entrusted their Genesys inbound contact center operations to Quovim C3. Years into the relationship, Cornerstone United leans on Quovim C3’s contact center industry, solution knowledge and expertise, as needed.

A seasoned Genesys PureConnect user, Cornerstone United has been around since 1973. Based in North Carolina with a bilingual office in Ontario, Canada, Cornerstone United is a leading warranty and service plan administrator providing turn-key warranty, protection, products and services for manufacturers, agents, and dealers.

 

WE WERE IMPRESSED WITH THE SITE VISIT THEY PROPOSED.

IT WAS A NICE WAY TO DEMONSTRATE THEIR ABILITIES AND EXPERTISE, AND SHOWED THAT THEY WANTED TO GET TO KNOW US AT AN INDIVIDUAL LEVEL.

NO ONE EVER OFFERED THIS SERVICE TO US, AND WE TRULY APPRECIATED IT!

  

A PERFECT GENESYS PARTNERSHIP

Cornerstone United is always looking to improve, always looking to push their call center operations to the next level. That’s why it’s so critical to have an experienced Genesys solutions provider to guide and support their growth objectives.

Working with Quovim C3 to uncover gaps and opportunities for continuous improvement, Cornerstone United continuously seeks better ways to fully utilize their Genesys platform to maximize its power and potential.

 

WE ARE TWO OF A KIND, SEAMLESSLY ALIGNED.

MUCH LIKE OUR OWN PHILOSOPHY OF DELIVERING OPTIONS THAT ARE CUSTOM TAILORED FOR EACH CLIENT, QUOVIM C3 TAKES A SIMILAR PHILOSOPHY IN HOW THEY DELIVER CUSTOM MADE SERVICE AND SOLUTIONS. THEY ADAPT THEIR SUPPORT SERVICES TO FIT OUR NEEDS, SO THAT WE CAN CALL ON THEM, WHEN NEEDED.

 

CLICK to READ THE FULL STORY and see how we can help improve your Genesys run operations.

 

 

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