Genesys PureConnect All-In-One Contact Center IP/PBX
Anticipate and exceed customer expectations
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Quovim C3 has partnered with Genesys to provide you with a complete contact center software solution that manages all your needs.
Genesys PureConnect delivers everything required to improve communication and performance throughout your contact center operations.
One complete system enables you to deliver an exceptional experience to every customer you serve.
The Genesys PureConnect “all-in-one” call center management system provides an all-encompassing understanding of your contact center operations and overall business.
The customer is king! Maintain repeat business and brand loyalty with seamless interaction options - voice, email, chat, SMS, and social media. Ensure they can reach you any way they choose.
Simplify your campaign management with outbound and blended predictive dialing. Extended functionality includes intelligent campaign staging, advanced call scripting, compliance options, and more.
Improve agent performance across all channels - no matter where they work or how they interact with customers. From voice and screen recordings to speech and real-time analytics, transform the way you manage your contact center operations.
Forecast and schedule agents with ease, improve productivity and gain a complete understanding of your workforce. Intraday monitoring, reforecasting and real-time adherence to schedules can all be monitored to ensure your operations run optimally.
Streamline complex enterprise business processes by applying proven communications technologies to capture, prioritize, route, escalate, track, and manage processes through the entire lifecycle.
QC3 iNFiNiTi add-on solutions that make
Genesys PureConnect and PureCloud work better.
Find out how Quovim C3 Cross Channel Communications solutions
can transform your customer interactions.