LET’S TALK CONVERSATIONAL AI

LET’S TALK CONVERSATIONAL AI

Jul 13, 2021

The future of the contact center is already here! To deliver exceptional customer experiences, you need innovative solutions that enable your customers to connect with you – wherever and whenever they want.

Are you actively providing your customers with an omnichannel experience that include modern self-service options?

Recently, we held a live online event, Get Your Contact Center Ready for 2025 with our partner, Genesys, where we discussed a growing topic of conversation – using artificial intelligence to simulate human conversation through chatbot and voicebot technologies. Delivering a more human-like experience, conversational AI promotes proactive engagement, increased conversion rates and allows agents to focus on value-added interactions.

 

“Great session. Really helped understand the back end of AI and what we need to prepare for. Thanks again.”

Greg Barrett | Call Center Manager
Outdoor Network

 

Now, we can share an excerpt of our conversation with Peter Modesto, AI & Speech Application Consultant.

Take a Listen!

Got any questions? We’d love to hear from you!

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