News & Events

Stay on top of all the latest call center industry news and trends

In conversation with Joe and Pierre: Pivoting and Innovation

23 June, 2020

What do we have in common with Uber and Airbnb? Many of the great disruptors were born under a cloud of economic crisis or industry downturn. While some recoil in the face of a challenge, others rise up to reinvent and recreate a new model. In part one of our series, hear how co-founders Joe […]

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CORNERSTONE UNITED: DELIVERING SUPERIOR SUPPORT SERVICES WITH A PERSONAL TOUCH

11 June, 2020

Servicing a service company can be a daunting task. It’s why Cornerstone United entrusted their Genesys inbound contact center operations to Quovim C3. Years into the relationship, Cornerstone United leans on Quovim C3’s contact center industry, solution knowledge and expertise, as needed. A seasoned Genesys PureConnect user, Cornerstone United has been around since 1973. Based in North Carolina […]

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Your Contact Center Customer Continuity Strategy Begins With QC3 Cloud

11 May, 2020

Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]

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Work From Home Motivation and Inspiration Featuring Alain LeBrasseur

5 May, 2020

  What has social distancing and work from home looked like for you?   Over the next little while, we’ll share fun, insightful and inspiring stories from our Quovim C3 team as they attempt to balance work from home with child care, online schooling and disruptive pets – the kind that like to make guest […]

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PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

17 March, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers. For our employees, we’ve implemented safety measures to protect their health as they continue […]

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QC3 iNFiNiTi RegReporter On-Demand Webinar

24 February, 2020

  What would you do:   If you could spend less time assembling reporting data?  AND Could better monitor your licensing costs with accurate license reporting? AND Know exactly how each agent has been configured to easily compare and copy? AND Automatically document your call flow? ON-DEMAND WEBINAR Invest less than 15 minutes to learn how one […]

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TIME FOR YOUR CONTACT CENTER TO MOVE TO THE CLOUD?

12 February, 2020

You’re a small contact center looking to grow your operations. You’re a large, multi-site contact center that wants to go virtual.   Hmmm… Looks like you’re prime for a cloud solution.   No need to say it, but we will, more and more call centers are moving to the cloud Selecting a cloud solution over an […]

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Chat Before You Bot Video Interview with Quovim C3 EVP

10 February, 2020

  We’ve partnered with CCNG, a community for contact center and customer experience professionals, for a one-to-one video interview featuring our Co-Founder and EVP, Joe Bigio with CCNG’s David Hadobas. Contact centers can sometimes get caught up with the newest or trendiest tools, without having a clear strategy or understanding of customer needs. Listen in […]

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Reporting and Utility Tools for your Genesys solution

5 February, 2020

PLAY ME ↓     PLAY ME ↓     PLAY ME ↓        Is your day HAPPY, EFFICIENT and PRODUCTIVE just like our Genesys administrator featured in the above animated video?   No?   Then, we’re calling on all frustrated Genesys PureConnect administrators to get ready for a life-changing application.   We’re not kidding.   Developed in […]

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On-Premise or in the Cloud? What’s best for your contact center?

21 January, 2020

  Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]

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