News & Events

Stay on top of all the latest call center industry news and trends

TIME FOR YOUR CONTACT CENTER TO MOVE TO THE CLOUD?

12 February, 2020

You’re a small contact center looking to grow your operations. You’re a large, multi-site contact center that wants to go virtual.   Hmmm… Looks like you’re prime for a cloud solution.   No need to say it, but we will, more and more call centers are moving to the cloud Selecting a cloud solution over an […]

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Chat Before You Bot Video Interview with Quovim C3 EVP

10 February, 2020

  We’ve partnered with CCNG, a community for contact center and customer experience professionals, for a one-to-one video interview featuring our Co-Founder and EVP, Joe Bigio with CCNG’s David Hadobas. Contact centers can sometimes get caught up with the newest or trendiest tools, without having a clear strategy or understanding of customer needs. Listen in […]

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Reporting and Utility Tools for your Genesys solution

5 February, 2020

PLAY ME ↓     PLAY ME ↓     PLAY ME ↓        Is your day HAPPY, EFFICIENT and PRODUCTIVE just like our Genesys administrator featured in the above animated video?   No?   Then, we’re calling on all frustrated Genesys PureConnect administrators to get ready for a life-changing application.   We’re not kidding.   Developed in […]

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On-Premise or in the Cloud? What’s best for your contact center?

21 January, 2020

  Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]

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Our Technical Support Specialist, Phillip Fernandes Celebrates Five Fabulous Years!

6 December, 2019

  To be considered as the best in the industry, you have to be backed by super strength technical superstars that can support the unique environments of your clients. This goes beyond understanding how to best use technology. It’s a total commitment to finding a solution to even the most complex challenges – delivered with […]

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The Customer Experience is Not a Buzzword, it’s a Competitive Advantage

4 December, 2019

Buzz. Hype. Noise. The CUSTOMER EXPERIENCE has officially become a trendy buzzword associated with how much a company *cares* for its customers.  When something becomes so mainstream that it gets its own trendy and instantly identifiable acronym – CX, its true value can sometimes get lost. Worse yet, its importance gets diminished. Jon Picoult’s article […]

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Our Senior Solution Architect, Eric Dauphinais Celebrates Five Fabulous Years!

29 October, 2019

  Looking for a more efficient way to use your contact center platform? Challenged by annoyingly, time-wasting tasks that require a more efficient workaround? Need someone to cut through the tech hocus pocus so that you can understand – in plain language – how it will directly impact your team and operations? Who you gonna […]

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We’re Gold Sponsors (AGAIN!) of the annual GTACC Conference in Toronto

22 October, 2019

  Once again, we are so very proud to support the wonderful Greater Toronto Area Contact Centre (GTACC) community! A non-profit knowledge exchange, think tank and networking association, GTACC organizes regular events to share information on industry related topics and best practices.  A strong part of GTACC’s vision is the desire to give back to the communities […]

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We’ll be at the Service à la clientèle conference in Montreal!

7 October, 2019 - montreal

  On October 23rd, we’ll be at the Service à la clientèle conference organized by Les Affaires. Held at Palais des Congres in downtown Montreal, our team will be on hand to show you how to empower your contact center agents and better manage your customer interactions. Leverage your Genesys and Aspect solutions to build customer […]

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We’re Silver Sponsors of #CCW19

19 June, 2019

  Next week, we’re heading to Las Vegas for Contact Center Week 2019! As a first time sponsor, we’re thrilled to be a silver sponsor of the world’s largest customer contact event. With 2500+ expected attendees, 250+ expert speakers, 12 hours of networking and 200 sponsors and exhibitors, Customer Contact Week is the #1 conference & expo for CX, contact center and […]

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