News & Events

Stay on top of all the latest call center industry news and trends

Navigating the Remote Work Hybrid

16 April, 2021

  Who could have guessed that The Work From Home (WFH) Movement would continue well into 2021? Even though remote work rose by 173% between 2005 and 2018, the pandemic spawned a new WFH era with long-lasting consequences forcing the contact center industry to rethink how to keep agents happy, engaged and committed to customer […]

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How to build a meaningful AI customer self-service application

16 April, 2021

  Not too long ago, allowing customers the ability to access information and perform transactions by navigating through a series of menus from a phone keypad was seen as cutting-edge. IVR was quite the innovation! Since then, there have been many technological advances motivated by customer demand. Touch tone menus gave way to applications that […]

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The WFH Movement

30 November, 2020

The Work-From-Home Movement Has Begun. Are you ready?     Can we all agree that this whole work-from-home situation is not going anywhere?   No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home […]

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OUR RECAP: ASPECT VIRTUAL CUSTOMER EXPERIENCE CONFERENCE, ACE 2020

23 October, 2020

  Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry.   The event delivered many memorable moments and valuable insights. […]

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Overcoming your most common recruitment challenges: A guide for recruiters and human resource teams

14 October, 2020

  During this global pandemic, the HR department has had a lot to deal with. The switch to remote staffing, mental health challenges and the multitude of uncertainties added to an already stressful environment.    And then there’s the challenge of recruiting candidates in highly niched sectors that require unique qualifications for positions that impact […]

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Call Center Audit, it’s a health check for your call center – no need to open up and say AH!

7 October, 2020

  Unless you’re an insider, most people don’t know what a call center is or does. Images of rows and rows of headset-wearing, smiling clones in far away locations disrupting your evening meal, is what the average person thinks a call center is. But really, any customer facing company with a high volume of interactions […]

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In conversation with Joe and Pierre: A look towards a brighter future

16 September, 2020

The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio  look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]

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GO VIRTUAL WITH QUOVIM C3, SPONSOR OF ASPECT’S ACE 2020

15 September, 2020

GO VIRTUAL, GO ACE ANYWHERE!     Join us on September 22 – 24 as we sponsor the first ever virtual Aspect Customer Experience conference, ACE 2020. Take part in this completely virtual event with no admission fees and zero traveling fuss. All done from the comfort and safety of your own home or office. […]

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In conversation with Joe and Pierre: Even during a crisis you have to find the light

4 September, 2020

Though it may sometimes feel like we’ve been stuck in a pandemic bubble forever, we look back at the early stages of the lockdown in our 3rd installment of our series with Quovim C3 co-founders, Pierre Lemoine and Joe Bigio. A few months into the pandemic lockdown with all staff now working remotely, our once […]

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Viviane Pellerin Celebrates Five Fabulous Years!

26 August, 2020

  Today, we celebrate Viviane Pellerin’s FIVE FABULOUS YEARS with Quovim C3! Every company has that one special person that knows where everything in the office is located, knows who’s working on what project, has the pulse of the company and makes the time (even though they’re busy with their own tasks) to see how […]

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