PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

Mar 17, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services

Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers.

For our employees, we’ve implemented safety measures to protect their health as they continue to deliver the same service levels our customers love. So, when a customer shared how they were using one of our solutions to proactively manage their contact center operations, we had to make it available to everyone.

 

 

Special offer for all Genesys PureConnect users

To counter the impact of COVID-19 on your call center operations, we’ve WAIVED LICENSE FEES for our QC3 iNFiNiTi Message Insertion Points solution for Genesys PureConnect users. With information changing by the minute, you can instantly and dynamically update your IVR with tailored messages, as needed and where needed.

① Advise staff of remote work schedules

② Communicate changes in service hours

③ Advise customers of service disruptions

④ Share health and safety measures

⑤ Provide service updates

⑥ Implement information hotlines

 

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