Customizable
Easily customize menus, data collection, customer journeys and reporting to meet the needs of your growth-minded call center
Productivity
Advanced Dialer and Answering Machine Detection are powerful tools that ensure your agents are helping customers and not waiting.
Customer Satisfaction
Monitor calls for coaching purposes. Accurately route customers and give them the features they love.
Cross Platform
Be everywhere your customer is! Manage social media, emails and calls from one flexible cloud contact center platform.
Unified Communications
Regardless of customer communication medium, follow your customer from a social media post, through an email conversation to a phone confirmation.
Reporting
Gain insight into agent and call center productivity on all communication channels.
Safe and Secure
No hassles, no worries. Your data is safely hosted on Microsoft Azure using the latest protocols.
Keep communication flowing with QC3 Cloud
Developed by Quovim C3 for outsourcers, growth-minded and high impact, cost-conscious contact centers, QC3 Cloud delivers all the features and functionalities of industry-leading cloud solutions without the added sticker shock.
With a proven, flexible and scalable environment that scales to meet changing demands, QC3 Cloud can be quickly setup and seamlessly integrated with existing systems.
Single integrated and virtual management tool for inbound and outbound campaigns that connect with clients across multiple interaction points.
Eliminates limitations due to OS compatibility, facilitates remote workers and
makes it easier to display relevant information, resulting in improved agent performance and customer satisfaction.
Incoming calls, including queue and distribution with complex functions such as, capturing DTMF input, executing a Web Service, real-time statistics, modifying call priority, virtual on-hold, Text-To-Speech, Automated-Speech Recognition connector.
Quick set-up and deployment, 5 to 10 days, with seamless integration with existing systems. Plus, it’s super easy to use! Interact with an intuitive interface that controls all interactions.
Web Chat
Inbound Calling
Outbound Calling
Quality Management
Reporting
SMS
Social
QC3 Cloud is for growth-minded, cost conscious
contact centers who want it all. Just not the hefty price.
