Showing Archives for: Announcements

PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

Mar 17, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers. For our employees, we’ve implemented safety measures to protect their health as they continue […]

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QC3 iNFiNiTi RegReporter On-Demand Webinar

Feb 24, 2020

  What would you do:   If you could spend less time assembling reporting data?  AND Could better monitor your licensing costs with accurate license reporting? AND Know exactly how each agent has been configured to easily compare and copy? AND Automatically document your call flow? ON-DEMAND WEBINAR Invest less than 15 minutes to learn how one […]

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Reporting and Utility Tools for your Genesys solution

Feb 05, 2020

PLAY ME ↓     PLAY ME ↓     PLAY ME ↓        Is your day HAPPY, EFFICIENT and PRODUCTIVE just like our Genesys administrator featured in the above animated video?   No?   Then, we’re calling on all frustrated Genesys PureConnect administrators to get ready for a life-changing application.   We’re not kidding.   Developed in […]

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On-Premise or in the Cloud? What’s best for your contact center?

Jan 21, 2020

  Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]

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Our Technical Support Specialist, Phillip Fernandes Celebrates Five Fabulous Years!

Dec 06, 2019

  To be considered as the best in the industry, you have to be backed by super strength technical superstars that can support the unique environments of your clients. This goes beyond understanding how to best use technology. It’s a total commitment to finding a solution to even the most complex challenges – delivered with […]

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Our Senior Solution Architect, Eric Dauphinais Celebrates Five Fabulous Years!

Oct 29, 2019

  Looking for a more efficient way to use your contact center platform? Challenged by annoyingly, time-wasting tasks that require a more efficient workaround? Need someone to cut through the tech hocus pocus so that you can understand – in plain language – how it will directly impact your team and operations? Who you gonna […]

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We’re Gold Sponsors (AGAIN!) of the annual GTACC Conference in Toronto

Oct 22, 2019

  Once again, we are so very proud to support the wonderful Greater Toronto Area Contact Centre (GTACC) community! A non-profit knowledge exchange, think tank and networking association, GTACC organizes regular events to share information on industry related topics and best practices.  A strong part of GTACC’s vision is the desire to give back to the communities […]

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We’ll be at the Service à la clientèle conference in Montreal!

Oct 07, 2019 - montreal

  On October 23rd, we’ll be at the Service à la clientèle conference organized by Les Affaires. Held at Palais des Congres in downtown Montreal, our team will be on hand to show you how to empower your contact center agents and better manage your customer interactions. Leverage your Genesys and Aspect solutions to build customer […]

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We’re Silver Sponsors of #CCW19

Jun 19, 2019

  Next week, we’re heading to Las Vegas for Contact Center Week 2019! As a first time sponsor, we’re thrilled to be a silver sponsor of the world’s largest customer contact event. With 2500+ expected attendees, 250+ expert speakers, 12 hours of networking and 200 sponsors and exhibitors, Customer Contact Week is the #1 conference & expo for CX, contact center and […]

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Quovim C3 Debuts QC3 iNFiNiTi Solution Apps at Genesys Xperience19

Jun 10, 2019

  Gold partner sponsors annual event; highlights powerful add-on applications for the Genesys Customer Experience Platform MONTREAL, June 10, 2019 – Quovim C3, a provider of Contact Center solutions and consulting services, announces its bronze sponsorship of Xperience19, the customer experience event of the year. Hosted by Genesys, the global leader in omnichannel customer experience […]

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