Showing Archives for: Announcements

Why a virtual call center may be the answer post-pandemic

Aug 27, 2021

  Things look like they are slowly returning back to normal – or as normal as they’ll ever be. Restaurants are open again. Outdoor festivals and concerts are now taking place. People are electing to go back into the office. And while we have one foot ready to take on the world as we knew […]

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Easing employee back-to-office anxiety

Aug 27, 2021

  If you’re feeling anxious about going back to the office, even on a flexible basis, then you’re not alone. There is even a new label for it “return to work anxiety” – not that we haven’t been working – we’ve just been doing it in our pajama bottoms and next to the family cat, […]

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Using CSAT to uncover customer satisfaction

Aug 27, 2021

  Customer satisfaction is a wide-ranging topic and depending on who you talk with, can take on many different significations. An agent for example, may feel extremely pleased with the service they provide to your customers, while their supervisor may feel their customer interactions aren’t quite as optimal and require some improvements. They each have […]

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The workforce management (WFM) guidebook for call centers

Jul 28, 2021

  In the fabulous world of contact center management, we often spend most of our time focused exclusively on the customer experience. There are countless and countless of articles written about the customer experience. And not just in our industry… The customer experience has become the on-trend focus for all service-minded organizations. For those in […]

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Top 5 ways to improve your customer’s IVR experience

Jul 27, 2021

Your customers are important to you. That’s why you set up an IVR (Interactive Voice Response) system so that they can connect and interact with you – any time they choose. However, what do your customers really think about all these menu options? Let’s face it, no one WANTS to use an IVR. And that’s […]

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Overcoming your most common recruitment challenges: A guide for recruiters and human resource teams

Oct 14, 2020

  During this global pandemic, the HR department has had a lot to deal with. The switch to remote staffing, mental health challenges and the multitude of uncertainties added to an already stressful environment.    And then there’s the challenge of recruiting candidates in highly niched sectors that require unique qualifications for positions that impact […]

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Call Center Audit, it’s a health check for your call center – no need to open up and say AH!

Oct 07, 2020

  Unless you’re an insider, most people don’t know what a call center is or does. Images of rows and rows of headset-wearing, smiling clones in far away locations disrupting your evening meal, is what the average person thinks a call center is. But really, any customer facing company with a high volume of interactions […]

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In conversation with Joe and Pierre: A look towards a brighter future

Sep 16, 2020

The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio  look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]

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GO VIRTUAL WITH QUOVIM C3, SPONSOR OF ASPECT’S ACE 2020

Sep 15, 2020

GO VIRTUAL, GO ACE ANYWHERE!     Join us on September 22 – 24 as we sponsor the first ever virtual Aspect Customer Experience conference, ACE 2020. Take part in this completely virtual event with no admission fees and zero traveling fuss. All done from the comfort and safety of your own home or office. […]

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In conversation with Joe and Pierre: Even during a crisis you have to find the light

Sep 04, 2020

Though it may sometimes feel like we’ve been stuck in a pandemic bubble forever, we look back at the early stages of the lockdown in our 3rd installment of our series with Quovim C3 co-founders, Pierre Lemoine and Joe Bigio. A few months into the pandemic lockdown with all staff now working remotely, our once […]

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