Showing Archives for: call center performance

The WFH Movement

Nov 30, 2020

The Work-From-Home Movement Has Begun. Are you ready?     Can we all agree that this whole work-from-home situation is not going anywhere?   No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home […]

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OUR RECAP: ASPECT VIRTUAL CUSTOMER EXPERIENCE CONFERENCE, ACE 2020

Oct 23, 2020

  Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry.   The event delivered many memorable moments and valuable insights. […]

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Overcoming your most common recruitment challenges: A guide for recruiters and human resource teams

Oct 14, 2020

  During this global pandemic, the HR department has had a lot to deal with. The switch to remote staffing, mental health challenges and the multitude of uncertainties added to an already stressful environment.    And then there’s the challenge of recruiting candidates in highly niched sectors that require unique qualifications for positions that impact […]

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Call Center Audit, it’s a health check for your call center – no need to open up and say AH!

Oct 07, 2020

  Unless you’re an insider, most people don’t know what a call center is or does. Images of rows and rows of headset-wearing, smiling clones in far away locations disrupting your evening meal, is what the average person thinks a call center is. But really, any customer facing company with a high volume of interactions […]

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