May 27, 2021
2020 taught us a lot of things. Like we don’t need that much toilet paper. Baking bread from scratch isn’t that hard. Daily life carries on, even if it’s virtual. It also shined a light on everyday companies delivering exceptional customer experiences that extend beyond being a good corporate citizen, to being a human […]
READ MOREMay 27, 2021
Like so many companies with dated technologies lingering in past glory, times are tough for ACME Corporation*. Company founder, Wile E. Coyote* was at a crossroad. Poor sales led to cuts in their customer service department. With fewer qualified contact center agents, the company was unable to respond to incoming customer calls quickly and […]
READ MORENov 30, 2020
The Work-From-Home Movement Has Begun. Are you ready? Can we all agree that this whole work-from-home situation is not going anywhere? No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home […]
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