Sep 15, 2020
GO VIRTUAL, GO ACE ANYWHERE! Join us on September 22 – 24 as we sponsor the first ever virtual Aspect Customer Experience conference, ACE 2020. Take part in this completely virtual event with no admission fees and zero traveling fuss. All done from the comfort and safety of your own home or office. […]
READ MOREMay 11, 2020
Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]
READ MOREJan 21, 2020
Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]
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