Nov 30, 2020
The Work-From-Home Movement Has Begun. Are you ready? Can we all agree that this whole work-from-home situation is not going anywhere? No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home […]
READ MOREOct 23, 2020
Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry. The event delivered many memorable moments and valuable insights. […]
READ MORESep 15, 2020
GO VIRTUAL, GO ACE ANYWHERE! Join us on September 22 – 24 as we sponsor the first ever virtual Aspect Customer Experience conference, ACE 2020. Take part in this completely virtual event with no admission fees and zero traveling fuss. All done from the comfort and safety of your own home or office. […]
READ MOREMay 11, 2020
Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]
READ MOREJan 21, 2020
Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]
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