Showing Archives for: Cloud

Why a virtual call center may be the answer post-pandemic

Aug 27, 2021

  Things look like they are slowly returning back to normal – or as normal as they’ll ever be. Restaurants are open again. Outdoor festivals and concerts are now taking place. People are electing to go back into the office. And while we have one foot ready to take on the world as we knew […]

READ MORE

Why it’s time to move to the cloud

Jun 22, 2021

We’ve seen the future, and the future is cloud! If you’re having a hard time keeping your infrastructure current and up-to-date, or struggle to manage remote workers, then moving to a cloud contact center solution makes business and financial sense. Recently, we held a live online event, Get Your Contact Center Ready for 2025 where we […]

READ MORE

Cloud is best for contact centers in the financial sector. Here’s why

Jun 22, 2021

  One day, you’re trudging along happily managing your contact center operations in-house with perhaps some of your workforce employed across different locations and a handful working remotely. This environment provided you with complete management oversight over your agents, their workload and daily activities. Processes were in place. Operations rolled smoothly. All was well. And […]

READ MORE

The cloud is not a destination. It’s a perpetual journey.

Jun 22, 2021

  There was life before the pandemic… and life as we know it today. During the pandemic, cloud computing boosted the world economy and supported global supply chains, while also enabling remote workforces. As the world inches towards post-pandemic recovery, the move towards cloud computing will only strength, allowing contact center organizations (and all enterprises […]

READ MORE

How To Thrive In The Digital Transformation Age

May 27, 2021

  No doubt, we are deeply embedded in the age of digital transformation. Change is moving fast. Choosing not to adapt, to stay in a perpetual status quo leaves room for your competition to step in and deliver exactly what your customers want, the way they want it. Think back to a time when Blockbuster […]

READ MORE

READY WHEN YOU ARE

May 27, 2021

  2020 taught us a lot of things. Like we don’t need that much toilet paper. Baking bread from scratch isn’t that hard. Daily life carries on, even if it’s virtual. It also shined a light on everyday companies delivering exceptional customer experiences that extend beyond being a good corporate citizen, to being a human […]

READ MORE

The WFH Movement

Nov 30, 2020

The Work-From-Home Movement Has Begun. Are you ready?     Can we all agree that this whole work-from-home situation is not going anywhere?   No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home […]

READ MORE

OUR RECAP: ASPECT VIRTUAL CUSTOMER EXPERIENCE CONFERENCE, ACE 2020

Oct 23, 2020

  Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry.   The event delivered many memorable moments and valuable insights. […]

READ MORE

GO VIRTUAL WITH QUOVIM C3, SPONSOR OF ASPECT’S ACE 2020

Sep 15, 2020

GO VIRTUAL, GO ACE ANYWHERE!     Join us on September 22 – 24 as we sponsor the first ever virtual Aspect Customer Experience conference, ACE 2020. Take part in this completely virtual event with no admission fees and zero traveling fuss. All done from the comfort and safety of your own home or office. […]

READ MORE

Your Contact Center Customer Continuity Strategy Begins With QC3 Cloud

May 11, 2020

Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]

READ MORE
blender bitcoin bitcoin mixer bitcoin blender blender io cryptomixer