Showing Archives for: Customer Experience

In conversation with Joe and Pierre: A look towards a brighter future

Sep 16, 2020

The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio  look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]

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Genesys launches new chat features for improved customer engagement

Aug 06, 2020

A lot has changed during this worldwide pandemic. As we navigate through a new normal that includes face masks, social distancing and work from home measures, customer communication has never been more important. With call centers reporting increased volume, adding strain to an already stressful period, companies must have self-service and multi-channel solutions to address […]

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PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

Mar 17, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers. For our employees, we’ve implemented safety measures to protect their health as they continue […]

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The Customer Experience is Not a Buzzword, it’s a Competitive Advantage

Dec 04, 2019

Buzz. Hype. Noise. The CUSTOMER EXPERIENCE has officially become a trendy buzzword associated with how much a company *cares* for its customers.  When something becomes so mainstream that it gets its own trendy and instantly identifiable acronym – CX, its true value can sometimes get lost. Worse yet, its importance gets diminished. Jon Picoult’s article […]

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