Showing Archives for: CX

In conversation with Joe and Pierre: Pivoting and Innovation

Jun 23, 2020

What do we have in common with Uber and Airbnb? Many of the great disruptors were born under a cloud of economic crisis or industry downturn. While some recoil in the face of a challenge, others rise up to reinvent and recreate a new model. In part one of our series, hear how co-founders Joe […]

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Your Contact Center Customer Continuity Strategy Begins With QC3 Cloud

May 11, 2020

Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]

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PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

Mar 17, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers. For our employees, we’ve implemented safety measures to protect their health as they continue […]

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The Customer Experience is Not a Buzzword, it’s a Competitive Advantage

Dec 04, 2019

Buzz. Hype. Noise. The CUSTOMER EXPERIENCE has officially become a trendy buzzword associated with how much a company *cares* for its customers.  When something becomes so mainstream that it gets its own trendy and instantly identifiable acronym – CX, its true value can sometimes get lost. Worse yet, its importance gets diminished. Jon Picoult’s article […]

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