Showing Archives for: Interactive Intelligence

CORNERSTONE UNITED: DELIVERING SUPERIOR SUPPORT SERVICES WITH A PERSONAL TOUCH

Jun 11, 2020

Servicing a service company can be a daunting task. It’s why Cornerstone United entrusted their Genesys inbound contact center operations to Quovim C3. Years into the relationship, Cornerstone United leans on Quovim C3’s contact center industry, solution knowledge and expertise, as needed. A seasoned Genesys PureConnect user, Cornerstone United has been around since 1973. Based in North Carolina […]

READ MORE

PROACTIVELY COUNTER THE IMPACT OF COVID-19 THROUGH INSTANT IVR MESSAGING

Mar 17, 2020

Now more than ever, CUSTOMER EXPERIENCE is a key differentiator that distinguishes your services Last week, we were cautiously business as usual. Today, across North America, companies are scrambling to minimize the impact of the Coronavirus for both staff and customers. For our employees, we’ve implemented safety measures to protect their health as they continue […]

READ MORE

QC3 iNFiNiTi RegReporter On-Demand Webinar

Feb 24, 2020

  What would you do:   If you could spend less time assembling reporting data?  AND Could better monitor your licensing costs with accurate license reporting? AND Know exactly how each agent has been configured to easily compare and copy? AND Automatically document your call flow? ON-DEMAND WEBINAR Invest less than 15 minutes to learn how one […]

READ MORE

Reporting and Utility Tools for your Genesys solution

Feb 05, 2020

PLAY ME ↓     PLAY ME ↓     PLAY ME ↓        Is your day HAPPY, EFFICIENT and PRODUCTIVE just like our Genesys administrator featured in the above animated video?   No?   Then, we’re calling on all frustrated Genesys PureConnect administrators to get ready for a life-changing application.   We’re not kidding.   Developed in […]

READ MORE

We’re Gold Sponsors (AGAIN!) of the annual GTACC Conference in Toronto

Oct 22, 2019

  Once again, we are so very proud to support the wonderful Greater Toronto Area Contact Centre (GTACC) community! A non-profit knowledge exchange, think tank and networking association, GTACC organizes regular events to share information on industry related topics and best practices.  A strong part of GTACC’s vision is the desire to give back to the communities […]

READ MORE

Quovim C3 Debuts QC3 iNFiNiTi Solution Apps at Genesys Xperience19

Jun 10, 2019

  Gold partner sponsors annual event; highlights powerful add-on applications for the Genesys Customer Experience Platform MONTREAL, June 10, 2019 – Quovim C3, a provider of Contact Center solutions and consulting services, announces its bronze sponsorship of Xperience19, the customer experience event of the year. Hosted by Genesys, the global leader in omnichannel customer experience […]

READ MORE

Quovim C3 Achieves Prestigious Gold Partner Status from Genesys, Global Leader in Customer Experience Solutions

Feb 27, 2019

The contact center solution provider becomes a top tier partner for North America     MONTREAL, February 27, 2019 – Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact center solutions. […]

READ MORE

Join our Genesys AppFoundry on-demand webinar and deliver an awesome experience!

Feb 19, 2019

To mark the launch of our QC3 iNFiNiTi solutions suite for Genesys PureConnect, we’ve partnered with the Genesys AppFoundry for an informative blog post and on-demand webinar that demonstrates how you can maximize your solution investment and deliver an awesome experience – for your agents, operations professionals and of course, your clients!   Click to […]

READ MORE

Quovim C3 joins annual GTACC Conference as a Gold Sponsor

Oct 25, 2018

In just two weeks, we’ll be sponsoring and exhibiting at the GTACC 2018 Innovation and Adoption Conference. Connect with our Quovim C3 team to discuss how you can adopt best-in-class contact center solutions and practices to deliver exceptional customer experiences.     GTACC CONFERENCE 2018 Thursday, Nov 8th, 2018 Pearson Convention Centre Toronto, Ontario   […]

READ MORE

Congrats to our CX18 Grand Prize Winner!

Jun 22, 2018

Last month at the Genesys CX18 conference, we caused quite a stir. With our Quovim C3 orange converse shoes, shirts and our show-stealing – yes, we really did steal the show! – cowboy hats, we’re still in awe of all the amazing connections we made. Today, we’re thrilled to announce our CX18 grand prize winner! […]

READ MORE