Showing Archives for: IVR

The workforce management (WFM) guidebook for call centers

Jul 28, 2021

  In the fabulous world of contact center management, we often spend most of our time focused exclusively on the customer experience. There are countless and countless of articles written about the customer experience. And not just in our industry… The customer experience has become the on-trend focus for all service-minded organizations. For those in […]

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Top 5 ways to improve your customer’s IVR experience

Jul 27, 2021

Your customers are important to you. That’s why you set up an IVR (Interactive Voice Response) system so that they can connect and interact with you – any time they choose. However, what do your customers really think about all these menu options? Let’s face it, no one WANTS to use an IVR. And that’s […]

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TOP 5 WAYS TO IMPROVE YOUR CUSTOMER’S IVR EXPERIENCE

Jun 06, 2016

Alain LeBrasseur, Senior Consultant, Contact Center Solutions   Your customers are important to you. That’s why you set up an IVR (Interactive Voice Response) system so that they can connect and interact with you – anyway they choose. However, what do your customers really think about all these contact options? The main purpose of an […]

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