Sep 16, 2020
The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]
READ MORESep 15, 2020
GO VIRTUAL, GO ACE ANYWHERE! Join us on September 22 – 24 as we sponsor the first ever virtual Aspect Customer Experience conference, ACE 2020. Take part in this completely virtual event with no admission fees and zero traveling fuss. All done from the comfort and safety of your own home or office. […]
READ MORESep 04, 2020
Though it may sometimes feel like we’ve been stuck in a pandemic bubble forever, we look back at the early stages of the lockdown in our 3rd installment of our series with Quovim C3 co-founders, Pierre Lemoine and Joe Bigio. A few months into the pandemic lockdown with all staff now working remotely, our once […]
READ MOREAug 26, 2020
Today, we celebrate Viviane Pellerin’s FIVE FABULOUS YEARS with Quovim C3! Every company has that one special person that knows where everything in the office is located, knows who’s working on what project, has the pulse of the company and makes the time (even though they’re busy with their own tasks) to see how […]
READ MOREAug 21, 2020
Alain LeBrasseur Celebrates Five Fabulous Years! A consummate professional that is celebrated by both colleagues and clients alike, Alain LeBrasseur is the guy you can turn to whenever you need guided assistance on your next project, require unique understanding of complex or challenging environments, or need an innovative approach to solve a complicated problem. […]
READ MOREAug 06, 2020
A lot has changed during this worldwide pandemic. As we navigate through a new normal that includes face masks, social distancing and work from home measures, customer communication has never been more important. With call centers reporting increased volume, adding strain to an already stressful period, companies must have self-service and multi-channel solutions to address […]
READ MOREJun 23, 2020
What do we have in common with Uber and Airbnb? Many of the great disruptors were born under a cloud of economic crisis or industry downturn. While some recoil in the face of a challenge, others rise up to reinvent and recreate a new model. In part one of our series, hear how co-founders Joe […]
READ MOREJun 11, 2020
Servicing a service company can be a daunting task. It’s why Cornerstone United entrusted their Genesys inbound contact center operations to Quovim C3. Years into the relationship, Cornerstone United leans on Quovim C3’s contact center industry, solution knowledge and expertise, as needed. A seasoned Genesys PureConnect user, Cornerstone United has been around since 1973. Based in […]
READ MOREMay 11, 2020
Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]
READ MOREMay 05, 2020
What has social distancing and work from home looked like for you? Over the next little while, we’ll share fun, insightful and inspiring stories from our Quovim C3 team as they attempt to balance work from home with child care, online schooling and disruptive pets – the kind that like to make guest […]
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