Showing Archives for: Professional Services

The WFH Movement

Nov 30, 2020

The Work-From-Home Movement Has Begun. Are you ready?     Can we all agree that this whole work-from-home situation is not going anywhere?   No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home […]

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OUR RECAP: ASPECT VIRTUAL CUSTOMER EXPERIENCE CONFERENCE, ACE 2020

Oct 23, 2020

  Last month we sponsored ACE 2020, Aspect’s Virtual Customer Experience conference. With all in-person events going virtual, they pulled off an incredible gathering with on-demand videos, interactive roundtable sessions, live presentations and focused groups that delivered an insider’s look at the contact center industry.   The event delivered many memorable moments and valuable insights. […]

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Overcoming your most common recruitment challenges: A guide for recruiters and human resource teams

Oct 14, 2020

  During this global pandemic, the HR department has had a lot to deal with. The switch to remote staffing, mental health challenges and the multitude of uncertainties added to an already stressful environment.    And then there’s the challenge of recruiting candidates in highly niched sectors that require unique qualifications for positions that impact […]

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CORNERSTONE UNITED: DELIVERING SUPERIOR SUPPORT SERVICES WITH A PERSONAL TOUCH

Jun 11, 2020

    Servicing a service company can be a daunting task. It’s why Cornerstone United entrusted their Genesys inbound contact center operations to Quovim C3. Years into the relationship, Cornerstone United leans on Quovim C3’s contact center industry, solution knowledge and expertise, as needed. A seasoned Genesys PureConnect user, Cornerstone United has been around since 1973. Based in […]

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Toll Fraud: What Every Contact Center Needs to Know

Nov 23, 2018

  Cybercrime is not isolated to the Internet alone. With most companies now using Voice over Internet Protocol (VoIP) to manage their communications, fraudsters and hackers have a lucrative target source, when left unprotected. With the ability to make simultaneous calls from one line, toll fraud – the illegal use of telecommunications – has become […]

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Quovim C3 Customer Conference Video

Jun 20, 2018

The Quovim C3 Customer Conference 2018 video is out! Flashback to our incredible customer event that took place on February 7th and 8th of this year. With a powerful presentation from our AI keynote speaker, IVADO and client presentations from Epiq and Baystate Health, we had a lively and interactive day filled with lots of […]

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Quovim C3 signs World Vision Canada

May 01, 2018

  We are doubly delighted to announce that World Vision Canada has awarded their Genesys PureConnect annual maintenance and support contract to Quovim C3 and has also become our first official Microsoft Dynamics Connector client. With Canadian headquarters located in Mississauga, Ontario, World Vision Canada employs approximately 160 contact center agents using the acclaimed Genesys […]

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New Customer Announcement: Baystate Health from Springfield, MA

Nov 15, 2017

  We are pleased to welcome Baystate Health to the Quovim C3 family! A non-profit, integrated health care system with over 15,000 employees serving over 800,000 people throughout western New England, Baystate Health has been providing skilled and compassionate healthcare for more than 140 years. With the mission of improving the health of the people […]

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Quovim C3 partners with Microsoft Certified Gold Partner, Akilon to provide unified collaboration services for Skype for Business environments

Feb 09, 2017

Seamless offering unifies complementary expertise, delivering comprehensive solution MONTREAL, February 9, 2017 – Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, today announces a strategic partnership agreement with Microsoft Certified Gold Partner, Akilon. Together, the Quebec-based companies will provide Canadian organizations with integrated and comprehensive Microsoft Skype for Business […]

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Quovim C3 Expert CIC Engineers On-Demand

Mar 22, 2016

    Need HELP for your advanced Interactive Intelligence projects? Looking for EXPERT advice from experienced CIC Engineers? Your contact center operations depend on the Interactive Intelligence CIC platform. Whether you are looking to optimize your Interactive Intelligence solution, need experienced CIC help for an advanced project, or just required expert guidance without having to […]

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