Showing Archives for: PureCloud

Your Contact Center Customer Continuity Strategy Begins With QC3 Cloud

May 11, 2020

Managing remote agents, a struggle before COVID-19? Then, it must be downright impossible delivering uninterrupted customer service while social distancing. The contact center industry, like so many others, is in a forced state of transition. You’ve likely shifted from the initial triage stage where you’re just trying to survive, into a transitional phase, where you’ve […]

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On-Premise or in the Cloud? What’s best for your contact center?

Jan 21, 2020

  Which camp are you in? It seems everyone is thinking and talking cloud. Up and coming call centers tend to choose cloud solutions as an easy, cost-effective and quick way to start their operations. But just how many established contact centers are ready (or even want) to transition their current operations to the cloud? […]

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Quovim C3 Achieves Prestigious Gold Partner Status from Genesys, Global Leader in Customer Experience Solutions

Feb 27, 2019

The contact center solution provider becomes a top tier partner for North America     MONTREAL, February 27, 2019 – Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact center solutions. […]

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Congrats to our CX18 Grand Prize Winner!

Jun 22, 2018

Last month at the Genesys CX18 conference, we caused quite a stir. With our Quovim C3 orange converse shoes, shirts and our show-stealing – yes, we really did steal the show! – cowboy hats, we’re still in awe of all the amazing connections we made. Today, we’re thrilled to announce our CX18 grand prize winner! […]

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Quovim C3 Customer Conference Video

Jun 20, 2018

The Quovim C3 Customer Conference 2018 video is out! Flashback to our incredible customer event that took place on February 7th and 8th of this year. With a powerful presentation from our AI keynote speaker, IVADO and client presentations from Epiq and Baystate Health, we had a lively and interactive day filled with lots of […]

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A look back at the 2018 Quovim C3 Customer Conference

Feb 22, 2018

What a day it was!   We’re still basking in the warm afterglow of our Customer Conference held this past February 7th and 8th in Saint-Sauveur, Quebec. Not even a gusting snowstorm could stop our momentum! Clients from across the United States and Canada assembled at the Laurentians, north of Montreal where we invited them […]

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Quovim C3 Customer Conference 2018

Jan 03, 2018

The Quovim C3 Customer Conference is on! Don’t stay stuck in a dystopian state of out dated technologies that limit client interactions. Our plugged-in customer event will help you spearhead your very own contact center uprising. Travel through reality and join us for the Quovim C3 Customer Conference taking place this coming February. Special guest […]

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We’re exhibiting at the « Les Affaires Service à la clientèle » conference

Oct 23, 2017

  On October 24th, join us at the Les Affaires Customer Service “Service à la clientele” conference held in downtown Montreal. Come meet our team stationed at our co-sponsored booth with Paxyl. We’ll walk you through our best-in-class contact center software and experienced consulting services that will help you deliver an exceptional customer experience – […]

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New Contact Center Consultant joins the Quovim C3 Toronto office

Sep 20, 2017

  Have you been keeping track? We’re pleased to introduce Justin Weidmark, our third Contact Center Solutions Consultant added to the team, in the last few months! Justin has nearly two decades of direct experience working with Genesys PureConnect, as both a CIC Administrator and a National Dialer Manager, and extensive experience working with dialer […]

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More is always better. We’ve added to our Genesys experience!

Aug 14, 2017

We’re pleased to welcome Mohammed Hasnaoui as our newest Contact Center Solutions Consultant. A former Genesys analyst and a Genesys integration professional, Mohammed brings extensive and exhaustive Genesys and Interactive Intelligence experience to Quovim C3. From contact center solution integration, modifying routing rules to satisfy business needs, to incident resolution and leveraging tools and resources […]

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