Showing Archives for: video

LET’S TALK CONVERSATIONAL AI

Jul 13, 2021

The future of the contact center is already here! To deliver exceptional customer experiences, you need innovative solutions that enable your customers to connect with you – wherever and whenever they want. Are you actively providing your customers with an omnichannel experience that include modern self-service options? Recently, we held a live online event, Get Your Contact […]

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Call Center Audit, it’s a health check for your call center – no need to open up and say AH!

Oct 07, 2020

  Unless you’re an insider, most people don’t know what a call center is or does. Images of rows and rows of headset-wearing, smiling clones in far away locations disrupting your evening meal, is what the average person thinks a call center is. But really, any customer facing company with a high volume of interactions […]

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In conversation with Joe and Pierre: A look towards a brighter future

Sep 16, 2020

The Covid-19 pandemic has changed the way businesses around the world operate. As business owners and employees navigate the new normal, our founders Pierre Lemoine and Joe Bigio  look on the brighter side of things, finding and creating positive outcomes. In this fourth and final episode, our founders discuss the future of the industry and focus […]

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Chat Before You Bot Video Interview with Quovim C3 EVP

Feb 10, 2020

  We’ve partnered with CCNG, a community for contact center and customer experience professionals, for a one-to-one video interview featuring our Co-Founder and EVP, Joe Bigio with CCNG’s David Hadobas. Contact centers can sometimes get caught up with the newest or trendiest tools, without having a clear strategy or understanding of customer needs. Listen in […]

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