Optimize Every Step of The Agent and Customer Journey
Turn-key solutions based on proven methodologies designed to meet all your contact center business needs
Improve your workforce management, quality management, performance management and speech analytics through our personalized Workforce Optimization Professional and Consulting Services that deliver higher-quality customer interactions, superior customer experiences and more engaged agents.
Basically, everything you need to successfully run your contact center operations!
Whether you want to implement or maximize use of your Genesys PureConnect Interaction Optimizer or Aspect Workforce Optimization solution, or seek to further enhance functionalities with nGUVU, an employee engagement solution, and/or a voice analytics solution from Voci, our experienced team of experts can guide you through the process.
Quality and Performance Management
Streamline quality assurance across all customer contact channels
Speech Analytics
Find customer interactions based on available information that includes speech analytics and customer feedback
Scoring
Simplify quality processes with innovative scoring features, reporting and search capabilities
Workforce Optimization
Gain up-to-date data on agent availability, skillset and routing rules
Automated Customer Surveys
Create wizard-driven scorecards to assess agent performance, process compliance and customer satisfaction
Optimize every step of the customer journey and ensure that your contact center runs efficiently